Hello, my name is Rachelle Kubin, I have been in business for about 18yrs. All of my sales are always very successful, and I've never had any problems. This is a family owned business, mostly family working, with extra helpers when needed. I can proudly say we are very honest and dependable. We give a lot of extra care to our customers, because we feel your pain, and we will do our best to help you through this hard time in your life. Thank you, Rachelle